Support

Open SafeSutra and tap the large "I'm okay" button on the Home tab. Your family sees it right away.

You can check in up to 3 times a day: once in the morning (6:00 AM to 12:00 PM), once in the afternoon (12:00 PM to 6:00 PM) and once in the evening (6:00 PM to midnight), India time.

When you set up the app you choose a daily reminder time and a miss deadline. If you haven't checked in by your deadline:

• 10 minutes after the deadline, you get a reminder yourself.
• 30 minutes after, your family members are notified.
• 60 minutes after, your family members get a second, urgent notification.

These are app notifications only. SafeSutra does not send SMS or WhatsApp messages for missed check-ins. The check runs every 5 minutes, so an alert can arrive a few minutes after these times.

Go to the Profile tab. Under Reminders you can change your daily reminder time and your miss deadline. The deadline must be later than the reminder time.

Your check-in history and the Alerts tab both go back 90 days.

Tap the emergency button on the Home tab to open the SOS screen, then press and hold the SOS button for 2 seconds. The hold prevents accidental alerts.

Everyone in your family group gets a notification straight away with your name and the time, and the place you are near when that can be worked out. From the notification they can call you or acknowledge the alert. You'll see when someone acknowledges.

If you've added emergency information (blood group, allergies, an emergency contact), your family sees it during the SOS.

Only during an SOS, and for 30 minutes at most. Sharing then stops by itself. You can stop the SOS and location sharing sooner from the SOS screen. SafeSutra asks for location permission only when you use SOS, and never tracks your location at other times.

Where the SOS started and where it ended are kept with that SOS's record for up to 90 days so your family can look back at it, then cleared.

The SOS is recorded, but there is no one in the app to notify. SafeSutra opens your phone's messaging app with a ready-written message asking for urgent help, including your location if it was captured. If you've saved an emergency contact, the message is addressed to them. Otherwise you choose who to send it to. You need to tap Send yourself.

It is much better to add at least one family member before you need SOS.

No. SafeSutra only alerts your family members. In an emergency, call 112.

Check these, in order:

• Notification permission. In your phone's Settings, open Apps, then SafeSutra, then Notifications, and make sure notifications are allowed. If you declined the permission when setting up the app, this is the only place to turn it back on.
• Battery setting. Some Android phones delay or block notifications from apps running in the background. In Settings, open Apps, then SafeSutra, then Battery, and choose Unrestricted. The exact wording differs between phone makers.
• Internet. Alerts are delivered over the internet. Your phone needs mobile data or Wi-Fi to receive them.
• Open the app once. After allowing notifications, open SafeSutra so it can register your phone for alerts.

Ask your family members to check the same settings on their phones, since alerts about you are delivered to their phones.

Tap "Add a family member" on the Family tab. SafeSutra creates an invite link that you send over WhatsApp or another app. The person installs SafeSutra, opens the link, and accepts the invite. Nobody can be added to a family without accepting an invite themselves.

The family admin can remove a member. On the Family tab, tap the remove icon on that person's row and confirm.

Your name, your phone number, your city and relation if you added them, and whether and when you checked in. During an SOS they also see your location and any emergency information you chose to add.

With Google, or with a 6-digit code sent to your email address. Using the same email address always brings you back to the same account. After signing in you're asked for a phone number, which is shown to your family so they can reach you.

Go to the Profile tab and tap Language. SafeSutra is available in English, Hindi, Bengali, Malayalam, Telugu, Tamil, Kannada and Marathi. By default it follows your phone's language.

In the app, go to Profile, then Delete account. If you no longer have the app, use the public deletion request page. Both routes, and exactly what gets deleted, are explained on the delete account page.